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Appointments at Chagrin Valley Veterinary Clinic


536 E. Washington Street,
Chagrin Falls, OH 44022

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Animal Hospital in Chagrin Falls OH



1. Do I need an appointment?
Appointments are preferred; however we always try our best to accommodate walk-ins.

2. What forms of payment do you accept?
We accept cash, personal checks, Visa, and MasterCard. We make every efffort to maintain fair and reasonable fees, consistent with the level of service provided. An estimate of proposed services and cost will be provided to you should your pet require hospitalization.

3. Why are vaccines important?
Vaccines keep your pet healthy and prevent serious diseases. Our veterinarians will make sure your pet avoids these serious diseases through annual wellness exams, vaccinations and parasite protection. For more detailed information about vaccines, please read the UC Davis Protocol for Canine and Feline Vaccination Guideline.

4. How often does my pet need a rabies vaccination?
The first rabies shot your pet receives is good for 1 year. Subsequent rabies vaccinations last 3 years. We will discuss with you the best option for your pet.

5. When should I have my pet spayed or neutered?
We prefer to do this surgery at six months of age, however it can be done in older animals as well.

6. When does my pet need blood work?
Annual bloodwork should be performed for all pets 7 years of age or older. This helps veterinarians detect disease early. In many situations early detection is essential for more effective treatment. The type of blood work will be determined specifically for each pet depending on his or her individual needs. This is convenient to do at the time of the annual heartworm test, but can be done at any time of year.

7. How many months should my pet be on Heartworm prevention medication?
It is recommended your pet be on heartworm prevention for the entire year. It is administered one time per month either by pill. Depending on the specific product you and your veterinarian choose for your pet, heartworm prevention medication can prevent other parasite infestations including internal parasites (intestinal parasites) and external parasites (fleas and ticks). Some of these parasites can be transferred to people! A simple blood test will get your pet started.

8. Why does my dog need a blood test before purchasing heartworm prevention?
Dogs can have a serious allergic reaction (vomiting, diarrhea, and/or death) if placed on heartworm prevention when they have heartworm disease. Even if they have been on heartworm prevention year round there is always the possibility that the product may have failed for various reasons (your pet spit out the pill, did not absorb the pill appropriately, topical medicine was not applied properly, forgot to administer medication on time, etc.) and the earlier we can treat you pet for heartworm disease the better the prognosis. ALL companies will guarantee their product providing you use the heartworm prevention year round and are performing yearly heartworm test. When starting heartworm prevention, or if your pet has not been on heartworm prevention year round, it is important that you perform a heartworm test 6 months after starting the prevention to rule out the pre-patent period. The pre-patent period refers to the time in which a dog has early developmental larvae which cannot be detected on a heartworm test, even though your dog is already harboring heartworm infection. If you do not do this it is possible the manufacturer of the products may not cover your pet’s treatment should they test positive for heartworm disease in the future.

9. My pet never goes outside so does it really need heartworm prevention?
Yes. Heartworm disease is transmitted through the bite of a mosquito and all mosquitoes get into houses.

10. Doesn’t the fecal sample test for heartworms?
No. Heartworm disease is a blood-borne disease that is transmitted through mosquitoes. A simple blood test will confirm whether or not you dog has heartworm disease.

11. How can I prevent fleas?
It is important to prevent fleas. Not only are they uncomfortable for your pet, fleas are also carriers of disease. There are many medications for the treatment and prevention of fleas. Although fleas are more prevalent in summer months, they can survive year round in a home.

12. Why does my pet need a dental cleaning and how often should this be done?
Dental disease involves more than just bad breath. Approximately 80% of patients that visit us on a daily basis need a professional teeth cleaning. When bacteria irritates the gum line, the gums become inflamed in the early phases of the disease causing gingivitis. Left untreated, this leads to periodontal disease which causes loss of the bone/support structure of the tooth and subsequent tooth loss. In addition, the bacteria is consistently released into the blood stream allowing for systemic infections which can cause organs, such as kidney, liver, and heart to function improperly. How often your pet needs his/her teeth cleaned varies with many factors. Your pet's teeth and mouth should be examined on a regular basis by a veterinarian. We will keep you informed specifically for your pet how often dental examinations and dental cleanings should be performed.

13. How do I know if my pet is in pain?
It can sometimes be difficult to tell! If you are not sure, but suspect your pet may be hurting or is just not acting right, call to have an examination. Some signs of pain are more obvious, such as limping. Some signs are more subtle and can include: not eating, a change in behavior or normal habits, being more tired and having less energy. Of course, these symptoms can also be caused by many problems!

14. What is kennel cough?
Canine Infectuous Tracheobronchitis (kennel cough) is a respiratory disease that is easily transmitted through the air. It is caused by several types of virus or bacteria. Both intranasal and injectable vaccines are available.

15. What is Leptospirosis?
Leptospirosis is a bacterial disease. It is spread by wildlife (raccoons, skunks, opossums, squirrels, rats) and domestic animals. It can be passed to people. Canine Leptospirosis has risen dramatically in recent years. Infected animals shed Leptospirosis bacteria in the urine. To prevent Leptospirosis in your dog, discourage your pet from drinking standing water and vaccinate yearly.

16. Why does my pet need to be admitted several hours before a surgical procedure?
In preparation for the procedure, your pet will receive:

This all needs to be complete BEFORE your pet's scheduled procedure time.

17. What should I bring for my pet's hospital stay?
You may bring a toy or special item for your pet. We will do our best to make sure belongings stay with your pet, however these items occasionally go missing in the laundry, so we cannot guarantee their return.

18. Is anesthesia safe for my pet?
We take all anesthetic cases very seriously. We thoroughly screen all of our patients to make sure there are no hidden complications by performing exams before every anesthesia and requiring minimum baseline lab testing based on species, breed and age. We utilize multimodal pain management, which reduces post-operative pain and reduces the depth of anesthesia we use, which increases safety. We use extensive monitoring of our patients under anesthesia. One of our medical team is assigned to your pet, from initial exam, through pre-anesthetic medications, anesthesia and post operatively. For your pet’s safety, we only perform one surgical procedure at a time. We use an objective pain scoring system in order to make sure that, if your pet is in pain, they immediately get the relief they need.

19. When my pet is having surgery, when should I expect an update on my pet?
On drop-off, we will discuss with you the best time to call us for an update. If there are any abnormalities on pre-anesthetic exam or blood work, you will receive a call prior to the procedure in case we need to change plans. Remember that no news is good news, and you will be contacted immediately should the need arise.

20. After surgery, when will my pet be able to go home?
Pets undergoing outpatient procedures will be ready to go by 5pm unless noted otherwise during the post-operative phone update.

21. Answers to common questions after your pet goes home after surgery:

Pet Owner Resources: